ThryvPay
Currently with 22,000+ users, ThryvPay is the payment provider designed specifically for service-driven small businesses. It provides customers with the convenience of submitting payments online safely and securely.
The focus in redesigning ThryvPay was form as well as function to elevate the experience of the user and implementing the new design system to streamline the design language through out all products.
Company
Timeline
Thryv.inc
Jan 2022 - March 2022
My Role
I owned and led design process for the upgrading of ThryvPay user experience — playing a critical role in scoping and prototyping transformative feature sets, while modernizing the product as Thryv's design system, Maverick, guidelines were emerging.
The launch was met with very positive response from community along with a system usability score of 8.6 points.
Highlights
Empowering user by providing information from macro to micro level
Gaining trust by implementing verification and authentication process
Catering to intuitive experiences by providing flexible ways to set up a transaction
Conclusion
In March 2022, we launched the redesign of ThryvPay to few customers for QA and user testing. This testing revealed a lot of error stages that user could experience during transaction and after. After addressing those experiences, the product was launched for all the users. We continued working on the adding more features to this payment processing platform. I am excited to see how the product is taken forward in future.
See for yourself Thryv.com